Contact Us
If you have questions, need assistance, or want to share feedback - whether it’s ideas for new features, suggestions for improvements, or even complaints - we’d love to hear from you. Your input helps us make Downtime Cat even better for everyone. Reach out anytime at support@downtimecat.com
Before reaching out, be sure to check our FAQs below - you might find the answer you’re looking for right there!
About
Downtime Cat was created and is managed by David Colquhoun, a highly experienced full-stack developer based in New Plymouth, New Zealand. With a career spanning over two decades, David has worked on everything from large-scale multiplayer games to building custom APIs and search interfaces. His passion for delivering reliable, high-quality solutions is the foundation of Downtime Cat.
By building Downtime Cat, David aims to provide businesses and developers with a simple, trustworthy tool for monitoring website uptime - helping users stay informed and act quickly when their sites go offline. Proudly made in New Zealand, Downtime Cat is a reflection of David’s dedication to creating world-class tech with Kiwi reliability.
Frequently Asked Questions
Got questions? We’ve got answers! Below you’ll find solutions to common queries about Downtime Cat. If you don’t see what you’re looking for, feel free to reach out to us - we’re always happy to help.
How do you detect downtime?
We send an HTTP HEAD request to your website with a 10 second timeout. If your site is unavailable or returns an HTTP error code, we consider it down. The frequency of checks depends on your plan (every 5, 2, or 1 minute).
What happens if my site blocks bots?
If your site blocks bots, ask your tech team to whitelist this IP address: 18.117.220.66.
I'm not receiving notifications—what should I do?
Check your spam folder to ensure our notifications aren’t being flagged. If they are, mark them as "not spam" to ensure future messages reach your inbox.
Why is there no free plan?
We’ve set our prices as low as possible to ensure everyone contributes fairly. This helps us stay sustainable and focused, without paid accounts subsidizing free users.
What happens if I cancel my account?
Your account will remain active until the end of the current billing period, after which it will be canceled.
What if I want a refund?
If you're unhappy with your purchase, contact us within 10 days of signing up, and we'll issue a full refund - no questions asked.
Can I notify people who aren’t users?
No, email notifications are sent only to users on your account. This ensures we can validate their email addresses and confirm they want to receive notifications.
What if I need to notify more users than my plan allows?
You can set up an automatic email forwarder in your email client to share notifications with others who need them.
Can I get an invoice?
Yes! You can download invoices directly from your Account page under the "Invoices" section.
Do you have an API?
No, we’re focused on keeping Downtime Cat as simple and straightforward as possible.
Can I have a custom plan?
Yes, but custom plans require significant setup time and effort. Custom plans are only available for subscriptions at least the size of the Enterprise plan.
My site is down—can you fix it?
Unfortunately, no. Downtime Cat focuses solely on monitoring your website's status and notifying you if it goes offline. We recommend contacting your hosting provider or web developer for assistance.
Can we hire you to build a website?
Yes! Contact us at support@downtimecat.com to discuss your needs, and let’s see how we can help.
How can I contact you?
You can reach us at support@downtimecat.com for any questions or issues.